Carling Motors Co. Limited (Carling Motors) Privacy Statement

This privacy statement applies to Carling Motors Co. Limited doing business as Carling Mazda and Carling Volvo, and our websites that collect data and display these terms.

Information We Collect

Carling Motors collects many kinds of information in order to operate effectively and provide you with the best products, services and experiences we can. We collect information when you purchase a new or used vehicle, when you have your vehicle serviced, when you purchase parts, and when you use our websites to request information or book appointments. We also may get information from other companies.

We collect this information in a variety of ways, including from forms completed during the purchase process, from the on-line appointment booking process, from information you supply in face-to-face exchanges with sales, service or parts personnel.

Our website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites.

How We Use Your Personal Information

Carling Motors uses the information we collect to operate, improve and personalize the products and services we offer. Carling Motors takes all reasonable steps to protect all personal information which may be obtained both by electronic or written means from unauthorized access or use.

We may also use the information gathered to communicate with you. For example, informing you about important manufacturer safety recall information, reminder notices that your vehicle is due for servicing, notifications that parts you have ordered have arrived, notifications updating you on the status of your vehicle when it is being serviced, any special promotions that may be of interest to you and enhance your ownership experience, etc. And we may use the information to help make the ads you see on our ad-supported services more relevant.

Reasons We Share Your Personal Information

Except as described in this privacy statement, we will not disclose your personal information to a third party without your consent.

We may be required to disclose personal information when required by law or to respond to legal process; to combat fraud or protect our interest; or to protect lives. In order to arrange financing for the purchase of a vehicle, Carling Motors does transmit personal and financial data to the financial institution providing the funding, for which action we will have obtained your consent.

Carling Motors offers a number of products that are supported by third party vendors, such as vehicle extended warranties and protection plans, and in order that those companies can support those products the information concerning ownership and vehicle data is provided to them, for which we will have obtained your consent.

As part of a comprehensive means of ensuring long-term ownership satisfaction Carling Motors shares personal information about both vehicle purchase and servicing activities to the vehicle manufacturers, for which we will have obtained your consent. Carling Motors Collision Centre communicates any insurance related repairs to the respective insurance company.

Communication Preferences

You can stop the delivery of future promotional e-mail from Carling Motors by following the specific instructions in the e-mail you receive. Depending on the respective product or service, you may also have the option of proactively making choices about the receipt of promotional e-mail, telephone calls, and postal mail for particular Carling Motors sites.

Service Data

Service Data is the information we collect when you submit a request to have your vehicle serviced by either the mechanical service departments or our collision centre.

Payment Data

Payment Data is the information that you provide when you make purchases. This may include your payment instrument number (e.g., credit card, PayPal), your name and billing address, and the security code associated with your payment instrument (e.g., the CSV or CVV). This section provides additional information regarding the collection and use of your payment information.

How to Contact Us

If you have a technical or vehicle operation question, please visit at http://carlingmazda.ca/   (Mazda) or http://www.carlingmotorsvolvo.com (Volvo) to learn more about our full-line of service offerings.
If you have a general privacy question or a question for the Chief Privacy Officer of Carling Motors, please contact us by using our web form or…

• By mail:
Carling Motors Privacy Office,
1638 Carling Avenue
Ottawa, ON, K2A 1C5

• By Phone:
613-729-2222

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